Implementation

GP, AX 2012, D365, CRM

Implementation requires a thorough understanding of the ERP application. It also requires developing a good understanding of end user’s business process. Our consultants bring their experience to help you implement your ERP successfully. Some of the industries we have worked with are:

  • Food processing
  • Education & Training
  • Telecom
  • Services
  • eCommerce

 

Support

Post go-live support is a real need for Dynamics clients because the implementation companies are usually expensive when it comes to day to day support over long periods of time. Keeping experienced in-house resources is also not practical. We offer cost effective support plans that cover activities such as:

  • Troubleshooting issues e.g. stuck batches or transactions etc.
  • Helping users close periods and financial years.
  • Training administrators in creating/modifying user security roles tailored for client needs.
  • Assisting IT department in applying service packs when needed
  • Guiding users in exploring application features

Customization

X++, Dexterity, C#…..

A vast majority of implementation projects require some modification to the ERP. These are in the form of functionality extensions, or customizations. Customizations allow system functionality to be molded into something that closely maps to the client business processes. These require system supported programming languages to be used such as X++, Dexterity, C/Side etc. A sampling of the customizations done by our team is given below:

  • Production customization for sub-contracting
  • Handling of serialized items on purchasing
  • Single form inward and outward process covering Purchase Receiving, Purchase Returns, Sales Dispatch, Sales Return, Production Order and Inventory in/out transfers
  • Advanced withholding income tax for Accounts Payable and Receivable
  • Enterprise Portal customization
  • Reports:
    • Production Reporting
    • Salary Trends and other analysis
    • Time and Attendance
    • Travel & Expense
    • Self-service reports on enterprise portal

Business Intelligence

Power BI, Management Reporter, Excel, MS SQL Cubes

End of the day, the benefit of an ERP system is measured in terms of the reporting output it can provide. Frequently out of the box reports require customizations or reports need to be developed from scratch using specialized reporting functions.  

Our experienced staff is regularly engaged in custom report development using the following technologies:

  • Management Reporter for multi company consolidation, elimination and currency translation
  • Supply chain and production cubes and dashboards using PowerBI, Excel or Sharepoint
  • Custom Payroll, Supply chain and Manufacturing reports using out of the box reporting tools.

Integrations

Kofax, Internet of Things, RFID….

Very frequently business transactions in ERPs, invoices, inventory etc. need to be manually input. This is both time consuming and prone to human typographical errors.

Through integrations utilizing webservices and API’s we automate and streamline the data input process. An example would be invoices being processed by tools like Kofax. Another example would be data generated by IoT (Internet of Things) devices on the factory floor. We do these integrations on a regular basis.

Training

An ERP system is only as good as the person who is using it. Regular training of the staff helps an organization cope up with employee turnover and application upgrades over time. We help Dynamics users make the most out of the Dynamics application. We provide:

  • Functional and System administration training.
  • Tailor made and focused programs suited to end user requirements.
  • Remote and On-site training options
  • Hands on sessions using end users own test data.
  • Trainings that are cost effective!